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Troubleshooting
Troubleshooting
Stuck? We're here to help!
14 articles
Wallet Issues
Why does Spritz need to swap my $DRIP token for $BNB when I use it in the app?
What will happen to my SMARTPay transaction if I don't have enough funds in my wallet to cover the payment?
I signed a wallet transaction but the bill payment was not completed.
SpritzCard
I tried to use my SpritzCard but the merchant asked for billing information. What should I enter?
I’ve just created my SpritzCard, but I’m unable to add it to Apple Pay or Google Wallet. What’s going on?
Why was my SpritzCard declined?
2-Factor Authentication
I got a new phone, how do I reset my OTP for 2-factor authentication?
What is 2-factor authentication?
Login & Identity Verificaiton
Why did I fail my identity verification?
I didn't receive my email code to confirm my account?
What do I do if I have trouble with the phone verification?
Refunds & Credits
How do I apply my test payment credit towards my first bill payment?
How do I submit a test payment?
How to redeem credits
