If you signed the blockchain transaction and funds were removed from your wallet, try waiting a couple of minutes for the block to be confirmed with the network. You can check your wallet address on a "block scanner" (such as Polygonscan, Etherscan, or BSCscan) to see if the transaction has been recorded on the blockchain. Be sure to check the corresponding website to the blockchain that you made the transaction on.

If the transaction has been processed, your payment will be completed within several business days, though it may take a couple of minutes to reflect in your wallet and a couple of business days to reflect in your bill-pay account.

If you signed the blockchain transaction and funds were not removed from your wallet, try sending the payment again. Doing this won't accidentally trigger multiple payments.

If you have any questions, please feel free to reach out to our support team.