There could be several reasons why your identity verification failed when setting up your Spritz profile. If this happens, reach out to our customer support chat to resolve the issue. Below are some common reasons for failure:
Personal Information Issues:
Name different from ID – The name entered during verification does not exactly match your government-issued ID.
Birth date information is wrong or mistyped – Ensure your date of birth is correct and matches your ID.
Address different from ID – The address you provided does not match the one on your government-issued ID.
Document & Photo Issues:
Photo ID quality issues – If you were asked to take a picture of your ID but failed, it’s possible the photo was not clear enough.
Face out of the frame – Your selfie or ID photo was not captured correctly, making verification impossible.
Regulatory & Compliance Issues:
You are not in the US or don't have a US SSN or mailing address – Spritz requires users to be in the US with valid identification.
Make sure all information matches your official documents and that you follow the instructions carefully when submitting your identity verification. If you need further assistance, contact our support team.