Troubleshooting

How to solve common errors when using Spritz for the first time, including account set-up and paying bills from your wallet.

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15 articles in this collection
Written by David Gardner and Julia Buchwald

I did not receive my referral reward after a friend used my code to sign up for Spritz.

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Written by Julia Buchwald
Updated over a week ago

I'm having issues switching blockchain networks in order to pay a bill.

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Written by David Gardner
Updated over a week ago

Spritz completed my payment, but it isn't showing up in my account.

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Written by Julia Buchwald
Updated over a week ago

My payment was not received by my bill-provider by the due date.

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Written by Julia Buchwald
Updated over a week ago

I signed a wallet transaction but the bill payment was not completed.

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Written by Julia Buchwald
Updated over a week ago

I've connected my bills and wallet but can't make a payment.

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Written by Julia Buchwald
Updated over a week ago

How do I know if I have funds on the Polygon network?

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Written by Julia Buchwald
Updated over a week ago

I don't see the option to connect my MetaMask wallet.

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Written by Julia Buchwald
Updated over a week ago

I can't connect my crypto wallet.

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Written by Julia Buchwald
Updated over a week ago

I can't find or add my current bill-pay accounts.

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Written by Julia Buchwald
Updated over a week ago

My connected bill information is incorrect.

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Written by Julia Buchwald
Updated over a week ago

I get an error message when answering the verification questions to find my bills.

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Written by Julia Buchwald
Updated over a week ago

I received a fail message when answering questions to find my bills.

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Written by Julia Buchwald
Updated over a week ago

I didn't receive my email code to confirm my account?

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Written by Julia Buchwald
Updated over a week ago

What do I do if I have trouble with the phone verification?

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Written by Julia Buchwald
Updated over a week ago